Customer Service

I pride myself on phenomenal customer service. The kind you write home about. The variety that inspires shouting from rooftops. The type that leaves you ever-so-slightly breathless. Drop. Dead. Fabulous Service.  That’s my promise to you. Here’s my methodology for delivering on it…

Placing an Order
Simply add desired items to the shopping cart and proceed with the secure checkout system using your Visa, MasterCard, Discover or American Express card. Payment information is transmitted via SSL encryption technology and you may complete the entire ordering process through this website. If you need assistance or have product questions, feel free to contact my crackerjack customer service team via phone (888.777.9436, extension 1) or by e-mail via our contact form.  My office is staffed by some of the grooviest chicks on the planet Monday through Friday from 8:30am-5pm EST for your convenience.

Keeping in Touch
I love meeting new peeps! As a busy little body, I'm all over the ‘Net and would welcome the opportunity to connect with you at these hot spots: Twitter, Facebook, LinkedIn and Pinterest. Additionally, the Lucky Break Blog is updated weekly with tidbits of inspiration and entrepreneurial goodness, including: articles, worksheets, introductions and information about upcoming events.  Feel free to grab a cup of hot tea and pop in often. If you’re more of a “bring it to me” girl, I recommend signing up for my weekly newsletter. Lucky Break Takeout hits the high notes from each week, condensed into actionable bites you can chew at your convenience. Delivery is 100% complimentary and you can automatically remove yourself from my distribution list with one simple click at any time.  Want to sign up for your hot+ fresh + free Lucky Break Takeout? Scroll to the bottom of this page and input your email address right next to that adorable red takeout box.  Viola!

Consultation Availability
Private consultations are available on a limited basis. Once you’ve completed the purchase of a consultation package via this website, expect to hear from my beautiful and talented assistant Christina via email or phone within 24 hours. I'll leave you two alone to canoodle and compare calendars, then confirm the date and time of our exclusive rendezvous once you've established scheduling synchronicity. Any time that demand for private consultations exceeds my availability or on occasions where I am on a globe-trotting adventure, Lucky Break will place a notice on this website and temporarily suspend checkout for new consultations. Don't worry: I'll be back soon. 

Cancellation Policy

We understand that life happens. Hour-long consultations may be rescheduled (but just once!), provided that we receive written notification of the cancellation at least 24 hours in advance of the scheduled appointment. We'll keep your consultation credit on file for a full six months; just give us a call when you're ready to establish a new appointment. Unfortunately, POP consultations cannot be rescheduled. Boo hiss! We agree, but those consults last just 15 minutes and we can't commit more time scheduling, unscheduling and rescheduling them than they actually take to execute. :)

Return Policy
If you’re anything less than thrilled with my products or services, please be in touch at 888.777.9436. My customer support team will gladly lend an ear and see if we can work together towards a resolution (I love happy endings!). Unfortunately, due to their nature, digital products are not eligible for refunds or returns.

Shipping & Handling
While most of my products are delivered digitally, Lucky Break Consulting is proud to offer a variety of delivery options through FedEx for actual tangible goods you want in your hot little hands. Clients have the freedom to choose their preferred delivery method during checkout. For those who choose expedited shipping, please remember that our standard in-house processing time (1 business day) still applies; time-in-transit is in addition to processing time.

Your order will be carefully packaged and prepared for shipment from our facility within 24 hours of placement (weekends and holidays excluded). Depending on your selected shipping method and location, you can anticipate an additional 1-5 days for delivery. The LB Team immediately dispatches a FedEx tracking number via email upon shipment and that email serves as your confirmation of shipment. Please retain it in your records until the order is received. Every once in a very great while, the universe sucks packages into a black hole. We've all been there, right? Keeping your tracking number handy enables me to deploy heat-seeking missiles to locate your package at warp speed.

International Shipping
Lucky Break is delighted to offer International Shipping to clients located in Canada, the European Union and throughout Oceania. International clients will need to register for a complimentary account BEFORE checkout to enable shipping options. Please choose from Global Express Mail (3-5 days for delivery) or AirMail Parcel Post (4-10 days for delivery). All international packages will be fully insured. Unfortunately, if you don’t see your country listed in the drop-down menu during checkout, then shipping to your locale is not available at this time. We’re working diligently to expand our international capabilities, so consider this a fabulous opportunity to practice a level of practice that wold inspire even Buddha. Check back soon!

The very best thing about phone consultations and digital products? I can play with you no matter where in the world you might be. Jungles of Africa? You can still download my goodies as long as you have an internet connection. Atop the Himalayas? I bet you get killer phone reception up there, no? Three cheers for technology, y'all.

Sales Tax
Lucky Break is required to collect Sales Tax on all orders shipped to South Carolina addresses. Boo hiss. We agree. But the tax man cometh.

Limited License of Use for Digital Products
And now, a message from my rockstar attorney:

Upon your download of LBC Content and payment of any applicable fees (including applicable taxes), we grant you a non-exclusive right to view, use, and display such LBC Content an unlimited number of times, solely for your use. LBC Content is licensed, not sold, to you by us. We may include additional terms for use within any LBC Content. Those terms will also apply, but this Agreement will govern in the event of a conflict. Unless specifically indicated otherwise, you may not sell, rent, lease, distribute, broadcast, sublicense, or otherwise assign the LBC Content, or any rights thereto or portion thereof, to any third party, and you may not remove or modify any proprietary notices or labels on the LBC Content. In addition, you may not bypass, modify, defeat, or circumvent security features that protect the LBC Content. Your rights under this Agreement will automatically terminate if you fail to comply with any term of this Agreement. In case of such termination, you must cease all use of the LBC Resource Database and LBC Content, and we may immediately revoke your access to the LBC Resource Library and the LBC Content without refund of any fees. (/end quote)

In a nutshell, please play nice. Stealing makes me sad and fattens the wallet of my attorney. And you best believe I invite him to invite me out for mojitos whenever I am in DC. And for what his firm charges, I make him pick up the tab. Hint: best mojitos in DC can be found at Ceiba, which just so happens to be convenient walking distance from his office. Each mojito is delivered with a baby bull dangling off the rim. Click here to see my collection from our last adventure. I love those little bulls because they feel like a bonus "thank you" from the Universe for drinking. P.S. Universe: you're welcome.